CES: Customer-facing Services

It's All About the Customer!

How can companies gain customers, grow sales, and increase customer satisfaction?

In this age of the Internet, smart phones, at-home workforces, and social media, smart businesses are taking advantage of multi-channel engagement to answer questions and provide relevant offers that improve their customers' lives. Customer engagement personnel must be able to interact with customers using many different communication channels. Now, in addition to telephone support, your organization must support direct communication using email, SMS (text messaging), on-line text chat, on-line video chat, and more.

Shamrock Solutions has a pool of Customer Experience Management service providers that can help you maximize your customer relationships while minimizing your cost and overhead. These services can engage the customer in a time and place that best matches their personality and readiness to respond to your message. Our providers can support:

• Customer Care
• Tech Support
• Reservations and Enrollment
• Sales (direct, up-sell, and cross-sell)
• Customer Re-engagement, etc.

Request More Information »