Shamrock Solutions, LLC is a New York State certified, Women-owned Business specializing in professional services, parcel spend management, and customer engagement. Established in 2005, Shamrock Solutions offers a variety of services to our clients. Our clients range from mid-size companies to Fortune 500 firms. While Shamrock provides services in multiple business areas, it specializes in parcel analysis/auditing and front-line customer service.
One benefit Shamrock Solutions offers its clients is a "small-company" approach. With Shamrock, you will always deal with a single corporate representative for all your needs. In this way, our specialists get to know you and, more importantly, your business and business needs. That's the Shamrock Solution.
Parcel Analysis & Auditing
Every year, companies overpay multi-billion dollar parcel companies by not holding the carriers accountable for all potential credits available to the shipper.
Through the use of our custom-built, web-based, software application, we can provide analysis and audit services for your weekly parcel shipments and identify all shipments for which you may be eligible to receive credit. With our tools, we can audit against shipment contract pricing as well as multiple other audit points. Clients who utilize our suite of services have achieved multi-million dollar savings on their freight spend.
Engaging potential clients and retaining current clients are critical to the success of any business organization. In today's environment, however, this means supporting a vast number of communication channels: voice, on-line (text) chat, text (SMS) messaging, video chat, email, websites, Twitter, Facebook, etc.
Providing this type of support in-house may not be feasible for some organizations. Cost factors such as hiring, training, equipment and facilities, etc., may be prohibitive. Identifying outsource services is time-consuming and expensive.
Shamrock Solutions can assist you in meeting these challenges. We are specialists in identifying and vetting potential customer engagement outsource solutions. We can analyze your needs and requirements and match you with the best possible solution provider for your organization.
Business Process Outsourcing
In any organization, regardless of size, there will be times when you need more personnel than you have on staff, but don't necessarily want to hire new employees. Perhaps you only require the additional personnel for a short period of time. Maybe you can't support the extra overhead that comes with new staff members.
Shamrock Solutions specializes in identifying and vetting potential outsource solutions, allowing us to help you obtain the the service that best fits your needs and requirements.
Shamrock Solutions has the resources, experience, and business acumen needed to identify the best solution for your outsourcing needs. We'll take care of identifying and vetting the business partner that best fits your needs and budget.
We can help with your business-facing services including:
Shamrock Solutions, LLC (Shamrock), is a NYS Certified, women-owned small business established in January 2005.